FAQ

Your Questions, Answered Here.

 

DO I HAVE TO SUPPLY ANY PRODUCTS?

No! we supply all products and cloths, we even use our own Henry Turbo!

IS THERE A CANCELLATION POLICY IN PLACE?

Yes! Due to being in such high demand for cleaning appointments, we have had to introduce a cancellation policy. Please cancel your booking within 48 hours of you appointment to avoid being charged.

HAVE ALL STAFF MEMBERS BEEN VACCINATED FOR COVID?

Yes. All staff members at Pixies have been fully vaccinated and will continue to work in line with the rules and regulations of the Welsh Government. We test regularly for COVID to ensure we keep our clients safe.

I HAVE PETS AT HOME, HOW WILL THIS AFFECT MY CLEANING?

Your cleaning will not be affected in the slightest (however, we may want a cuddle!), we will take extra care when working around animals to ensure they're kept safe at all times. Our products are also pet friendly.

DO YOU HAVE A LOYALTY CARD SCHEME?

Ofcourse! We appreciate all our clients, we will always try to give back to our clients in every way we can.

DO YOU COVER MY AREA?

We cover The Vale of Glamorgan and Cardiff. Should you be unsure whether we will cover your area, please contact us and we will get back to you.

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